Planning to Move This Summer?

For many, summer seems like the optimal time to move. Whether you're moving across town or across the country, the process requires time, patience, money, and trust. That's where the Better Business Bureau (BBB) and the American Moving and Storage Association (AMSA) comes in. BBB offers Business Profiles on over 20,000 moving-related companies.

In 2018, BBB fielded 9,256 complaints about moving companies on things like damaged or missing items, bills that were higher than estimates, late deliveries and, in some cases, goods held hostage for additional payments.

BBB and AMSA offer some valuable tips on preparing for a move:

Research. Look up moving companies on BBB.org or on the AMSA website (Moving.org). Note the length of time a company has been in business and read reviews from previous customers.

Verify. Look into any mover's claims, credentials, and professional memberships. Scammers and fly-by-night operators won't be able to substantiate a good reputation. Ask for proof of licenses, insurance, etc.

Get it in writing. Get three written estimates from different movers based on visits to your home. Though most professional movers do give quotes over the phone, it’s still a good idea to get written documentation of all the services you are receiving. If an estimate seems too good to be true, it likely is.

Talk about money. Many companies require up to a 10 percent deposit to secure a moving date, and require payment before belongings are delivered. Find out what your payment options are and ways you can pay.

Prepare for damage. Even though trustworthy movers are trained to handle your belongings and your home with care, it is difficult to move an entire household without at least some damage. Determine what is covered under your homeowners’ insurance policy and what is/is not covered under replacement valuation protection. Consider documenting the condition of items before and after moving, in the event any property damage takes place.

Move valuables yourself. Cash, coins, jewelry, photographs, and important papers should be taken with you or shipped separately using a shipping service with tracking numbers and insurance.